Frequently asked questions

When will the first pieces be available?

Our first piece – a pair of embroidered silk pillowcases – is coming soon. Sign up for our newsletter to be the first to know.

Can I have a piece personalised?

Yes. Many pieces can be personalised with initials, names or a date. You will find the options on each product page. For special requests, our gifting advice is here for you.

Can I have my own Arabic text embroidered?

Please get in touch. We check whether the length and lettering of your text suit the piece and send you a draft for approval first.

Do the pieces look exactly like the photos?

We photograph as true to life as possible. As fabric and thread are natural materials and every screen shows colours differently, there may be slight differences in shade and detail.

Where do you deliver?

To Germany and all countries of the European Union. You will find costs and delivery times under Shipping & delivery.

How long does delivery take?

Pieces in stock reach you within Germany in 2–4 working days. Personalised pieces are embroidered especially for you, which adds 10–15 working days.

Can I return a piece?

Yes, within 14 days of receipt. Personalised pieces are excluded. Read more under Returns.

Do you ship directly to the recipient?

Gladly. Simply enter their address as the delivery address. We never include the invoice and, on request, add a handwritten greeting card.

Can I wash embroidered silk?

Yes, gently by hand or on a silk programme at 30 °C. You will find detailed tips in our care guide.

Didn't find your question? Write to us at hello@lamsastore.de or on Instagram (@lamsa.shop).