Returns

As a consumer, you may withdraw from your order within 14 days of receiving the goods without giving any reason. A short, clear message to us is enough, for example by email to hello@lamsastore.de or by letter to the address given in the legal notice. To meet the deadline, it is sufficient to send your message in time.

You will receive the full withdrawal instructions and a model withdrawal form with your order confirmation.

Pieces we make to your specifications – for example with your name, initials, a date or a text of your choice – are excluded from the right of withdrawal (Section 312g(2) no. 1 of the German Civil Code). Please check your details especially carefully before ordering. Your statutory rights in case of defects remain unaffected, of course.

• Tell us that you are withdrawing, ideally with your order number, at hello@lamsastore.de.
• Send the piece back to us within 14 days of your message – unwashed, unused and if possible in its original packaging.
• You bear the direct cost of returning the goods. We recommend insured, tracked shipping.

We refund the purchase price including the original standard shipping costs within 14 days of receiving your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the piece back or you have shown proof of shipping.

If a piece is faulty or damaged, please write to us with a photo at hello@lamsastore.de. In this case we of course cover the return costs and arrange a replacement, repair or refund.